SECURITY AND PRIVACY
Each transaction is encrypted with the international industry standard is known as the Secure Sockets Layers (SSL) protocol.
What information do we collect?
We ask for your first name and last name, city, email address, and birthday for competitions or newsletter sign-ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
We may also ask you for other optional information such as what sort of device you use such as a mobile telephone or PDA or tablet, how you heard about our Site, and what sort of subjects interest you. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalized to your needs and preferences. Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.
What do we collect and use personal information?
In order to:
- reply to your inquiries and requests for information;
- receive and process orders submitted by you;
- customize the service we provide to you;
- carry out our obligations in relation to any agreement you have with us;
- verify your identity;
- anticipate and resolve problems with any goods or services supplied to you;
- carry out market research and tracking of sales data;
- send you newsletters, surveys, or other information about our products and services by post, email, or SMS.
- publish on the Site, at our discretion, your Submission comments.
Email Messages & Newsletter Opt-Ins
We guarantee 100% privacy; your information will not be shared. fabella.nl only tolerates permission-based email. You always have the opportunity to opt-out, unsubscribe, or change preferences via a link in the footer of all non-transactional email messages. These options are made available when you sign-up for our email lists and in email messages delivered from us. If you believe that you have received an unsolicited commercial email from fabella.nl on behalf of somebody else, you may report it to us at fabella.nl.
Log files/IP addresses
When you visit our Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our web server. We use IP addresses to help us administer the Site and to collect broad demographic information for aggregate use. Your IP address is also logged when you make a purchase as a fraud prevention measure required by the payment gateway.
Credit and debit card information
If you select the option to allow us to store your card details, then we will do so using the JCC Token System. If you select a Repeat Purchase Product, then we will automatically store your card details via the JCC Token System.
The Token System is a safe way of keeping card details without actually storing them. JCC store and convert a customer’s sensitive payment information into a secure token or “alias”. This token is then used by fabella.nl to process future transactions as and when required, without asking for your card details each time.
We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Site. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the number of users linking to our Site from their sites. You cannot be identified from this information.
Information placed on your computer
We may store some information (commonly known as a “cookie”) on your computer when you look at our Site. This information facilitates your use of our Site and helps us to understand how our Site is used. You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain fabella.nl services may not work correctly or at all if you set your browser not to accept cookies.
Improving our service
Staff from fabella.nl, or from our service providers, may contact you from time to time using the contact means you have supplied to us in order to get your views and comments on the service we provide to you.
Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may contact you using one of the contact methods you have provided, with details of our newsletters, surveys, products, and services which we think may be of interest to you. If at any time you do not wish to receive these details, then click on the ‘Unsubscribe’ link at the bottom of an email. Please note that active customers will continue to receive order and account communications from us.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, or you would like to remove your published Submission from the Site you may do so at any time by using the Contact Us page on this Site.
You should be aware that the internet is an insecure environment. We have implemented technology and employee policies to help safeguard your privacy from unauthorized access and improper use. We will continue to update these measures, as appropriate, when new technology becomes available.
We cannot be responsible for the privacy policies and practices of other third-party sites, or for advertisers on our site, even if you access them using links from our Site and we recommend that you check the policy of each site you visit. In addition, if you linked to our Site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and we recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Unless expressly stated, we are not agents for these third-party sites or for any third-party advertisers on our Site, nor are we authorized to make representations on their behalf.
Disclosing your information to others
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for the purposes of prevention of fraud or other crime).
We will only disclose and/or transfer your personal information to a third party either as part of a reorganization or a sale of the assets of fabella.nl, or having ensured that steps have first been taken to ensure that your privacy rights continue to be protected.
If at any time you would like to contact us with your views about our privacy practices, or with any inquiry relating to your personal information, You are entitled to ask for a copy of the information we store about you and can ask for that information to be corrected or erased where appropriate.