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PRIVACY DECLARATION

Personal data is processed through this website. Fabella considers good handling of personal data of great importance. Personal data is therefore carefully processed and protected by us.

In our processing we adhere to the requirements set by the General Data Protection Regulation (AVG). That means, among other things, that we:

  • state clearly for which purposes we process personal data. We do this through this privacy statement;
  • limit our collection of personal data to only the personal data required for those purposes;
  • first ask you for explicit permission to process your personal data in cases where your permission is required;
  • take appropriate security measures to protect your personal data and also require that of parties that process personal data on our behalf;
  • respect your right to provide, correct or delete your personal data on your application.

Fabella is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose.

This privacy statement was last amended on January 1, 2019.

Use of personal data

Fabella attaches great importance to your privacy. We only store and use the personal data that you provide directly, in the context of the service you have requested, or for which it is clear that it is provided to us for processing. We collect the following data:

  • General information: such as name, address and place of residence. These are the details that you enter on your order form. This data is used to process the orders. We also use this information if you are entitled to a warranty or your right to return.
  • Email address: is used to confirm your order and to inform you when your order has been completed. We will also send promotions to the e-mail address you provided if you have indicated that you wish to receive this during the order. You can unsubscribe from e-mails via the link below in the e-mail or by contacting us. You can do this via the contact form (https://fabella.nl/contact/) or by calling us: +31 (0) 58 843 2345.
  • Telephone number: optionally to be specified as soon as you want to place an order. This number is used if it is necessary to call you about the order placed. We do not use your telephone number for marketing purposes.
  • Invoice address: this is the address data we use to send the orders to. When completing the order form you will also be given the option to specify a delivery address that may differ from your billing address.
  • Payment details: an available option during your order process. With us you pay by bank transfer or in a secure environment, which is made available to you by Sisow and Paypal. We use this information to check whether the order has been paid and when we need to make a refund.
  • IP address: we collect to analyze locations and interests where we create targeted advertisements for our webshop.

Processing order

When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. You can read more about this in this privacy statement.

Advertising

In addition to information on our website, we can also keep you informed of promotions and new products or services. We will send this via E-mail: if you have given permission to receive this via the order form or registration form. If you have not given permission for this, we will not use your e-mail address for advertising or newsletters. Every newsletter contains a link that you can use to unsubscribe.

Contact form

We offer you the opportunity to contact us via a contact form. This contact form uses mandatory fields such as:

Name

Email address

Message field

The entered data is used exclusively for sending your message to our service desk and is not stored in our database. If you wish not to use our contact form, the contact page (https://fabella.nl/contact/) also offers you other methods to contact us.

Publication

We do not publish customer data.

Ads

Our web store does not show third-party advertisements.

Distribution to third parties

We can pass on your details to our partners. These partners are involved in the implementation of the agreement

Cookies

Our web store uses cookies. We place these cookies to ensure that the webshop works optimally. Cookies are small files that store data so that you do not have to perform an operation every time. This means that you do not always have to enter the same information and this makes your visit to the website a lot more pleasant and faster.

If you find it unpleasant that your cookies are being stored, you can easily remove them. You can also disable cookies in their entirety. It is important to know that our online store can no longer work optimally, which means that certain functions will be canceled and the website can become slower.

We use the following types of cookies:

Functional cookies:

Ensure that products remain in your shopping cart when you refresh the page. The site will continue to work optimally in your browser and on your specific screen.

Analytical cookies:

With the help of third parties we use analytical cookies to analyze your visit to our website. This helps us to discover where we can improve our web store. This way it is always nice to use our web store. To achieve this, we use the following data:

Properties of your device (mobile, tablet or desktop), the browser and your screen resolution.

How you ended up on our web store and how long you visited our website.

Which pages you visited in our web store.

Order details such as name, address, telephone number etc. etc. are not stored in these cookies.

Google Analytics

We use Google Analytics to keep track of how visitors use our website. We use that knowledge to optimize our website for our visitors. We have entered into a processing agreement with Google to make agreements about how to use our data. Furthermore, we have not permitted Google to use the obtained Analytics information for other Google services. We have anonymised IP addresses.

SecurityM

We take security measures to limit abuse of and unauthorized access to personal data. In particular, we take the following measures

  • Access to personal data is protected with a username and password
  • We take physical measures to protect access to systems where personal data are stored
  • We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you invert personal data

Retention periods

The personal information described above is stored for as long as necessary to process your orders, including warranty. We then store data for a maximum of one year for the statistical purposes described earlier. The data is then deleted unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).

Third-party websites

This privacy statement does not apply to third-party websites that are linked to our web store through links. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We recommend that you read the privacy statement of these websites before using these websites.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes.

Access and change of your data

For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time via the details below.

You can also send us a request to view, change or delete this information. You can also submit a request to request a data export for data that we use with your permission, or state with reasons that you want us to limit the processing of personal data.

To prevent abuse, we may ask you to identify you adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the information is incorrect, you can request us to change the data or have it deleted.

Dutch Data Protection Authority

Of course we will gladly help you if you have complaints about the processing of your personal data. Under the privacy legislation you also have the right to file a complaint with the Dutch Data Protection Authority against these processing of personal data. You can contact the Dutch Data Protection Authority for this.

Contact information

Fabella

Coolsestraat 138 - 140

3119 BH Rotterdam

The Netherlands

Phone number: +316 177 409 97

Email: info@fabella.com

KvK Nummer: 59386509

VAT Number: NL1329610528011300

IBAN: NL30ABNA0613015673

BIC: ABNANL2A

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